Focus on the Global South, an activist think tank in Asia providing analysis and building alternatives for just social, economic, and political change, is currently seeking a skilled IT Support to join our team. The IT Support will be responsible for providing IT support and services across our offices in Bangkok, Cambodia, Philippines, and India, and to also help us with redesigning and maintaining our website. The position can be based in our Bangkok office or remotely, as long as the candidate is within a timezone compatible with our offices.


Job Title: IT Support


Location: Bangkok, Thailand or remote (compatible timezone)


Key Responsibilities:

    • Provide IT support to staff members across all offices, addressing hardware, software, and network issues in a timely manner.
    • Manage and maintain the organization’s website, ensuring it remains up-to-date, functional, and secure.
      • Oversee the website redesign process, including developing a timeline, budget, and key deliverables, and ensuring it meets our requirements and is delivered on time and within budget.
      • Develop and maintain the website, ensuring it is up-to-date, functional, and secure.
      • Ensure website content is properly formatted and optimized for search engines.
      • Provide technical support to website users and resolve any technical issues that arise.
      • Work with external vendors to integrate third-party tools and applications into the website as needed.
      • Stay up-to-date with emerging website development trends and technologies and recommend improvements to the website as needed.
      • Train and educate staff on website best practices and ensure they are able to use the website effectively.
    • Support the communications team with content management system (CMS) usage, troubleshooting, and updates.
    • Oversee email systems, ensuring reliable delivery, proper configuration, and addressing any issues that arise.
    • Assist in integrating social media platforms into the organization’s website, email campaigns, and other communication channels.
    • Provide technical assistance for webinars, video conferences, and other digital communication events.
    • Monitor and report on website traffic, social media engagement, and email campaign performance using tools such as Google Analytics and social media analytics. 
    • Provide support for the development and access of digital outreach analytics for reporting and assessments.
    • Set up and maintain communication and collaboration tools such as Microsoft Teams, and Zoom.
    • Offer technical assistance for graphic design software, including troubleshooting technical issues and maintaining the software.
    • Support the team in creating and streamlining a digital repository or shared drive for staff.
      • Ensure that the digital repository is user-friendly, secure, and accessible to all staff. 
      • Develop guidelines and best practices for maintaining and updating the digital repository.
    • Ensure IT security for all communication channels and protect sensitive information and user privacy.
    • Ensure digital communications meet accessibility standards and comply with applicable regulations.
    • Train and support staff on IT-related tools, systems, and processes.
    • Conduct research and analysis to identify the best platforms and tools for the organization’s needs, taking into account factors such as security, accessibility, and ease of use. 
    • Advise the team on IT strategy and provide guidance on integrating new platforms and tools into existing systems.
    • Undertake any other tasks requested by the management and communications teams that are related to IT support and website management.



    • Bachelor’s degree in Information Technology, Computer Science, or a related field.
    • At least 3 years of experience in IT support, network administration, or a similar role.
    • Strong knowledge of computer hardware, software, and networking technologies.
    • Experience with website management, CMS, email systems, and social media integration.
    • Familiarity with communication and collaboration tools such as Microsoft Teams, Slack, or Zoom.
    • Excellent problem-solving and analytical skills.
    • Strong interpersonal and communication skills, with the ability to work effectively with staff members in multiple locations and time zones.
    • Fluent in English, both written and spoken; knowledge of other languages spoken in our offices is a plus.


Preferred qualifications:

    • Experience working in a non-profit or social justice organization.
    • Knowledge of accessibility standards and regulations.
    • Experience with remote working arrangements.



    • A salary package starting from 30,000 THB per month and other standard benefits, commensurate with qualification and experience.


To Apply:

Interested candidates are invited to submit their application, including a cover letter, CV, and contact information for three references, to [email protected]. Please include “IT Support Application” in the subject line of your email.

There is no application deadline and the post will remain open until filled.

Focus on the Global South is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.